Info Source
Introduction to Info Source
Info Source describes the programs and activities, and the
information holdings related to programs and activities, of government
institutions subject to the Access to Information Act
to facilitate the right of access. It also provides individuals,
including current and former employees of the Government of Canada, with
relevant information to access personal information about themselves
held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.
An index of institutions that are subject to the Access to Information Act and the Privacy Act is available centrally.
The Access to Information Act and the Privacy Act
assign overall responsibility to the President of Treasury Board (as
the designated Minister) for the government-wide administration of the
legislation.
Background
The College of Immigration and Citizenship Consultants (College) is
the authority mandated by the Government of Canada to regulate the
practice of Regulated Canadian Immigration Consultants (RCICs) and
Regulated International Student Immigration Advisors (RISIAs). Its role,
authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession, in the public interest.
Information on the history of the College and legislative foundation can be found on the Who We Are section of this website.
Each year, the College submits its Annual Report, Access to Information Act Annual Report and Privacy Act Annual Report to the Minister of Immigration, Refugees and Citizenship. Each report is tabled in Parliament.
Responsibilities
The College’s mandate can be found in the 2025 Annual Report.
The College’s responsibilities are listed on the Who We Are page of this website, under the subheading What We Do.
By-laws, regulations and policies are available on the By-Laws, Regulations and Policies page of this website.
Institutional Programs and Activities
Institution-specific content
Immigration and Citizenship Consultants Personal Information Bank (PIB)
Description: This PIB contains individuals’ names, contact information, unique identifiers, education and employment information, professional development and continuing education information, financial information, and related correspondence.
Class of individuals: The personal information relates to applicants, candidates, and licensees (past and current).
Purpose: This personal information is collected for the purposes of contacting and communicating with applicants, candidates, and licensees, determining eligibility and registration for licensure, as well as for purposes related to payment processing, establishing and changing status with the College, and continuing professional development and education activities.
Consistent uses: Information described in this bank will only be used for the purposes for which it was first collected, or for a use consistent with that purpose.
This personal information may be used by third party service providers on behalf of the College in supporting College operations.
Personal information in this PIB may be disclosed to a body that is responsible for governing or investigating improper conduct, including other governments, the Royal Canadian Mounted Police (RCMP) and the Canada Border Service Agency (CBSA).
RDA Number: To be determined
Related Record Number: To be determined
TBS Registration: 20250239
Bank Number: CICC PPU 001
Investigations into the Conduct and/or Competency of Licensees & Unauthorized Practitioners Personal Information Bank
Description: This PIB contains individuals’ names, contact information, unique identifiers, information related to complaints, including information associated with individuals’ conduct and competency.
Class of individuals: The personal information relates to individuals submitting complaints, as well as licensees (current and past) and unauthorized practitioners who are the subject of the complaints, and any other individuals required to provide testimony or evidence relating to the investigation or inquiry.
Purpose: This personal information is collected to contact and communicate with individuals submitting complaints, and to review, investigate, and make decisions regarding complaints related to the conduct and competency of licensees and unauthorized practitioners.
Consistent uses: Information described in this bank will only be used for the purposes for which it was first collected, or for a use consistent with that purpose.
This personal information may be used by third party service providers on behalf of the College in supporting College operations.
Personal information in this PIB may be disclosed to a body that is responsible for governing or investigating improper conduct, including other governments, the Royal Canadian Mounted Police (RCMP) and the Canada Border Service Agency (CBSA).
RDA Number: To be determined
Related Record Number: To be determined
TBS Registration: 20250240
Bank Number: CICC PPU 002
Internal Services
Internal Services constitute
groups of related activities and resources that are administered to
support the needs of programs and other corporate obligations of an
organization. These groups are Management and Oversight Services,
Communications Services, Legal Services, Human Resources Management
Services, Financial Management Services, Information Management
Services, Information Technology Services, Real Property Services,
Materiel Services, Acquisition Services, and Travel and Other
Administrative Services. Internal Services include only those activities
and resources that apply across an organization and not to those
provided specifically to a program.
Acquisition Services
Acquisition Services involve
activities undertaken to acquire a good or service to fulfill a properly
completed request (including a complete and accurate definition of
requirements and certification that funds are available) until entering
into or amending a contract.
Communications Services
Communications Services involve
activities undertaken to ensure that Government of Canada communications
are effectively managed, well-coordinated and responsive to the diverse
information needs of the public. The communications management function
ensures that the public—internal or external—receives government
information, and that the views and concerns of the public are taken
into account in the planning, management and evaluation of policies,
programs, services and initiatives.
Financial Management Services
Financial Management Services
involve activities undertaken to ensure the prudent use of public
resources, including planning, budgeting, accounting, reporting, control
and oversight, analysis, decision support and advice, and financial
systems.
Human Resources Management Services
Human Resources Management
Services involve activities undertaken for determining strategic
direction, allocating resources among services and processes, as well as
activities relating to analyzing exposure to risk and determining
appropriate countermeasures. They ensure that the service operations and
programs of the federal government comply with applicable laws,
regulations, policies and plans.
Information Management Services
Information Management Services
involve activities undertaken to achieve efficient and effective
information management to support program and service delivery; foster
informed decision making; facilitate accountability, transparency and
collaboration; and preserve and ensure access to information and records
for the benefit of present and future generations.
Information Technology Services
Information Technology Services
involve activities undertaken to achieve efficient and effective use of
information technology to support government priorities and program
delivery, to increase productivity, and to enhance services to the
public.
Legal Services
Legal Services involve activities
undertaken to enable government departments and agencies to pursue
policy, program and service delivery priorities and objectives within a
legally sound framework.
Management and Oversight Services
Management and Oversight Services
involve activities undertaken for determining strategic direction and
allocating resources among services and processes, as well as those
activities related to analyzing exposure to risk and determining
appropriate countermeasures. They ensure that the service operations and
programs of the federal government comply with applicable laws,
regulations, policies or plans.
Real Property Services
Real Property Services involve
activities undertaken to ensure that real property is managed in a
sustainable and financially responsible manner, throughout its life
cycle, to support the cost-effective and efficient delivery of
government programs.
Travel and Other Administrative Services
Travel and Other Administrative
Services include Government of Canada travel services, as well as those
other internal services that do not smoothly fit with any of the
internal services categories.
Classes of Personal Information
In the course of conducting the
programs and activities of the College, categories of personal
information may be accumulated which are not contained in the specific
personal information banks previously described in this entry. Such
personal information includes identification cards, staffing, training,
grievances, official languages, disciplinary measures, occupational
safety and health, parking and travelling expenses. This information is
stored as part of the general subject files, the records of which are
not normally retrievable by name of individual or other personal
identifier. Specifics must be provided concerning the subject matter,
related program activity, as well as the date on which the information
was received by the College and to whom it was addressed.
The personal information in these
subject files is retained for the same period of time as the related
subject information and is disposed of according to the appropriate
subject records disposal schedules.
Proactive Publication
Travel Expenses
Hospitality Expenses
Access to Information Requests